As part of our commitment as a certified B Corp company, Volies regularly conducts surveys to assess the satisfaction levels of our main clients.
For the third consecutive year, we have maintained a score of 9 out of 10 in overall satisfaction regarding the services and support provided. In addition, 9.4 out of 10 respondents would recommend Volies to other companies, the highest score achieved in the last three satisfaction surveys.
With a response rate of 32% of the total sample, slightly above average for surveys of this type.
The Volies client profile: large companies with a global presence
The sample profile represents large companies with an international presence. 76% have more than 100 employees: 38% of the surveyed companies had between 100 and 1,000 employees, while another 38% had more than 5,000 employees. Only 4% of responses came from companies with fewer than 100 employees.
66% of the companies operate internationally, almost 10% in Latin America, and 4% only in Europe, while 20% work exclusively in Spain.
Regarding flagship services, strategy development holds a leading position, being the most widely used service among 57.14% of respondents, together with the design of one-off volunteering activities. Closely following is another of our most established services: the Technical Office, used by 42% of the surveyed companies
Volies’ contribution to transforming reality
One of the most remarkable aspects, and one that brings us the greatest satisfaction, is that 100% of respondents believe our services contribute significantly or greatly to transforming reality and generating positive social and environmental impact.
100% of respondents also perceive Volies as an ethical, transparent organization that is consistent with its purpose and takes client feedback into account.
These are key aspects for Volies and fully aligned with our mission.
Our strengths: support, expertise, and strong local connections
Among the aspects most valued by clients are:
- Support and guidance, highlighted by a large majority of respondents
- Client adaptability and the trust we provide
- Our close and approachable way of working
- Our extensive experience
- The quality of the service and support offered
- Our methodology
- Knowledge of the local territory, as well as our ability to connect and build relationships with communities, NGOs, governments, and other stakeholders
- Our understanding of the social impact and volunteering ecosystem
- International presence
- The creativity of our proposals
- Agility in finding solutions
Future challenges
Our clients also help us define the challenges we need to address moving forward. We will continue improving in areas such as:
- A greater diversity of activities
- More competitive pricing
- Faster response times
- Deeper and more methodical work from Colombia
- Better anticipation and sharing of legal updates and social or volunteering trend
- A branding approach that can align more closely with each company’s corporate identity
Year after year, we will continue improving, listening, and offering competitive proposals with high social impact. Because together, companies, NGOs, and Volies, we continue transforming society for the better.
